Customer care
Return Request
Tell us what happened and we’ll reply by email within 2 business days. Please don’t send anything back until we give you return instructions.
Website orders
All sales are final, except damaged, defective or wrong items reported within 7 days of delivery. See our Return Policy.
TikTok Shop orders
Also start your request in the TikTok app. This form helps us review your order, but it doesn’t replace TikTok’s return process or change your TikTok rights.
