01All sales are final
Once an order ships, it can’t be returned, refunded or exchanged. This includes ordering the wrong size, changing your mind, fit or style preference, small color differences from what you saw on your screen, and a package arriving after an event or date. Delivery takes 7–14 business days and rush shipping is not available, so please order early.
Please check the size guide on each product before you order. Kids’ sizes are labeled by age and height. If you have a question about sizing, email us before you order and we’ll help.
02Damaged, defective or wrong items
This is the only exception. If your item arrives damaged, has a manufacturing defect, or is not what you ordered (wrong item, size or color), send us a Return Request or email contact@divinecod3.com within 7 days of delivery with:
- your order number
- clear photos of the item and the problem
- a photo of the shipping label
If we confirm the problem, we will send you a replacement of the same item and size at no cost to you. If that item is no longer available, we will offer you store credit for the amount you paid or an item of equal value. We may ask you to send the item back, and if so we will provide a prepaid label.
Claims made more than 7 days after delivery can’t be accepted.
03What is not a defect
- Small differences in print placement, color or measurements (up to about 1 inch) are normal for printed and made-to-order clothing.
- Wear and tear, and damage from washing or drying that does not follow the care label.
- Items that have been altered, or that have been worn or washed (unless the defect could only be found by wearing or washing).
04No cancellations
Orders go into production right away, so orders can’t be canceled or changed once they are placed. Please check your items, sizes and shipping address carefully before you pay.
05Shipping delays
If we can’t ship your order within the time stated in our Shipping & Checkout Policy, you may cancel the unshipped items for a full refund.
06Lost packages
Packages lost in transit are covered in our Shipping & Checkout Policy.
07Gift cards
Gift cards are final sale and can’t be refunded or exchanged for cash, except where the law requires it.
08Items sent back without approval
Items mailed back without our written approval will not be refunded or credited. We can ship them back to you at your cost.
09Payment disputes
Please contact us first. We reply within 2 business days and we will work with you. If a payment dispute (chargeback) is filed for an order that was delivered as described, we will share the order details, delivery confirmation and your agreement to this policy with the card issuer. We may decline future orders from customers who file disputes in bad faith.
10Your legal rights
Nothing in this policy limits any right you have under the law that can’t be waived.
11Contact us
Divine Cod3 LLC · Atlanta, Georgia
Email: contact@divinecod3.com
Phone: 404.934.9042